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Serco`s Innovation in Public Sector Management: Integrating RAMS boards for Safety Compliance

Serco: A Comprehensive Overview

Serco Group plc, a significant player in the realm of business process outsourcing, has established a robust global presence since its inception in 1929 as RCA Services Limited. Initially catering to the cinema industry, the company evolved significantly during the Second World War, offering technical and engineering services to government departments. This evolution marked Serco`s transition from a technical service provider to a management-focused entity, particularly in defense contracts and the management of complex systems like the Ballistic Missile Early Warning System and sonar equipment for submarines.

Over the years, Serco has diversified its portfolio to include a wide range of services across various sectors. The company operates in key areas such as defense, transport, health, and citizen services, extending its expertise to both the public and private sectors. Notably, Serco manages airspaces in five countries and is responsible for operating the driverless Dubai Metro, highlighting its versatility and capacity to handle large-scale operations.

Serco`s journey hasn`t been without challenges. In the 2010s, the company faced controversies related to contract management, which led to a comprehensive overhaul of its processes. This Corporate Renewal Programme was a pivotal step in restoring trust and ensuring that Serco adhered to the highest standards in contract management and auditing.

Transforming Safety Communication at Norfolk & Norwich Hospital

At the Norfolk & Norwich Hospital, Serco has employed RAMS boards to centralize and streamline safety information. These modular information boards are pivotal in disseminating vital safety protocols, emergency procedures, and health advisories to staff, patients, and visitors alike. In a bustling hospital environment, where information needs to be accurate, accessible, and up-to-date, RAMS boards have provided an efficient solution.

The Role of RAMS boards in Enhancing Compliance and Efficiency

RAMS boards are not just tools for communication; they are integral to maintaining and improving safety compliance in a complex public sector environment. At the hospital, these boards serve several critical functions:

FeatureDescriptionImpact on Norfolk & Norwich Hospital
Centralized Safety InformationProvides a central point for all safety-related information.Simplifies access to health and safety guidelines for staff.
Dynamic Information DisplayAllows for quick updates to safety and procedural information.Ensures rapid dissemination of changing healthcare protocols and safety rules.
Engagement and AwarenessStrategic placement of boards to ensure visibility and absorption of safety messages.Enhances safety culture by increasing awareness among staff, patients, and visitors.
Impact on Norfolk & Norwich Hospital


To acquire RAMS boards for your site, you have several convenient options at your disposal. Firstly, you can directly place an order by visiting RAMS boards online store and following the straightforward e-commerce process. This option allows you to browse and select from the available range of boards at your own pace. Alternatively, if you prefer a more personalized approach or have specific queries, feel free to reach out via email at [email protected]. For those in larger organizations like SERCO or involved in extensive projects, simply instruct your Quantity Surveyor (QS) to issue a purchase order (PO) to the same email address, streamlining the procurement process efficiently.