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What is the process for returning a RAMS Board if it doesn’t meet our needs?

In the event that a RAMS Board does not meet the specific needs of a customer and a return is necessary, there is a clear process to follow. This process is designed to ensure that the return is handled efficiently and to the satisfaction of both parties, taking into account the practical aspects of returning a product of this nature. Here’s a detailed overview of the return process for a RAMS Board:

  1. Condition of the Product: For a RAMS Board to be eligible for return and a subsequent refund, it must be in its original packaging. This requirement is crucial to ensure that the board is returned in a resalable condition, free from damage or wear.
  2. Refund of Invoice: Upon the successful return of the RAMS Board in its original packaging, the invoice for the purchase will be refunded. This refund policy is part of the commitment to customer satisfaction, ensuring that if the product does not meet the specific requirements of the customer, they are not financially disadvantaged.
  3. Transportation Costs: It is important to note that the cost associated with transporting the returned RAMS Board back to the manufacturer is the responsibility of the returning party. This includes any shipping or courier fees incurred during the return process.
  4. Customs and Border Charges: In addition to transportation costs, any border charges or customs fees that may arise as part of the return process are also the responsibility of the returning party. This is particularly relevant for international returns, where cross-border shipments can incur additional fees.
  5. Return Address: All returns of RAMS boards should be directed to the specified address: RAMS boards Sp. z.o.o. , ul. Wojska Polskiego 9, 39-300 Mielec, Poland. This is the designated location for handling returns, and sending the product to this address ensures that the return will be processed promptly and efficiently.
    Google Map: Wojska Polskiego 9, 39-300 Mielec
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  6. Communication with the Manufacturer: Throughout the return process, it is advisable for the returning party to maintain clear communication with the manufacturer. This includes notifying them of the intent to return, discussing any logistical details, and confirming the receipt of the returned product.
  7. Documentation and Record Keeping: Keeping a record of the return, including shipping documentation and any correspondence with the manufacturer, is recommended. This documentation can be useful in case of any disputes or delays in the refund process.

In summary, the process for returning a RAMS Board involves returning the product in its original packaging to the specified address in Mielec, Poland. The returning party is responsible for the transportation costs and any customs charges. Upon successful return of the product, a refund of the invoice will be processed, aligning with the commitment to customer satisfaction and product quality assurance.